Overview
Hilton Garden Inn® is an upscale mid-priced, focused-service hotel concept. Through extensive research, Hilton® has designed a hotel product that delivers just what guests need, and eliminates what they’ve said they don’t use. Hilton Garden Inn, targeted toward the individual business traveler and the weekend leisure segment, is designed to provide the finest quality of essential services and amenities and eliminates the costly trappings of large-scale properties. It’s a hotel that’s value-engineered from the ground up and dedicated to guest comfort. Technology and the proper use of resources help guests to build loyalty to the Hilton Garden Inn brand, as more and more hotels open throughout North America.
When you develop a Hilton Garden Inn® hotel, you’re not just developing a hotel, but a relationship with the entire Hilton Family of Hotels. Advantages like our friendly corporate staff, central reservations system, worldwide sales organization and award-winning Hilton HHonors® guest reward program make Hilton Garden Inn a brand you’ll want to stay with for a long time.
When you develop a Hilton Garden Inn® hotel, you’re not just developing a hotel, but a relationship with the entire Hilton Family of Hotels. Advantages like our friendly corporate staff, central reservations system, worldwide sales organization and award-winning Hilton HHonors® guest reward program make Hilton Garden Inn a brand you’ll want to stay with for a long time.
Products & Services
Designed for commercial, airport and destination markets, Hilton Garden Inn hotels feature moderate room rates, but the quality service, desirable amenities and gracious hospitality are worthy of the name Hilton. No other company combines the marketing programs and customer delivery systems that have made Hilton the most well-known brand in hospitality today.
Building options maximize flexibility, while minimizing costs. Every square inch of a Hilton Garden Inn hotel has been efficiently designed to cater to guests in a cost-effective way. While the Pavilion is the distinctive mark of most Hilton Garden Inn hotels, the hotels themselves may take on various configurations depending on the needs of a particular location. Typically ranging from 90 to 250 rooms, each hotel can be adapted to fit a wide range of lot sizes (some as little as two acres), zoning requirements and – most importantly – market demands. There’s even a new high-rise prototype especially designed for urban markets. While most Hilton Garden Inn hotels are new-construction projects, conversions are also an option. We are available to assist you with site identification and to provide advice on design, architecture and construction.
Building options maximize flexibility, while minimizing costs. Every square inch of a Hilton Garden Inn hotel has been efficiently designed to cater to guests in a cost-effective way. While the Pavilion is the distinctive mark of most Hilton Garden Inn hotels, the hotels themselves may take on various configurations depending on the needs of a particular location. Typically ranging from 90 to 250 rooms, each hotel can be adapted to fit a wide range of lot sizes (some as little as two acres), zoning requirements and – most importantly – market demands. There’s even a new high-rise prototype especially designed for urban markets. While most Hilton Garden Inn hotels are new-construction projects, conversions are also an option. We are available to assist you with site identification and to provide advice on design, architecture and construction.
Training & Support
Franchisee Relations
We are committed to delivering outstanding service to our franchisees and to helping them maximize the value of the system. Our friendly corporate staff, extensive franchising and hotel management expertise, and competitive fees further set us apart from the competition. Keeping the lines of communication open is as important for us as it is for you. That’s why we hold regular Advisory Council meetings with leaders from representative hotels. We also hold periodic conferences for owners and general managers. We encourage our franchisees to communicate openly and regularly. We will seriously consider every suggestion that benefits our brand. We remain committed to approaching our franchisee relationships with an open mind and a desire to do what is best for the long-term interest of our entire franchise system.
Design and Construction
Our development assistance includes helping you identify and select a site, offering design consulting, putting you in touch with architects and contractors, and assisting with your construction progress. This careful, comprehensive assistance contributes to our reputation for quality.
Franchise Web Site
hiltongardeninnfranchise.com provides a wealth of information on Hilton Garden Inn and all of our franchise brands in the Hilton Family of Hotels. You’ll find recent news, prototype drawings, computer-assisted drawings that allow viewing of Hilton Garden Inn designs in three-dimensional format, design specifications, Suppliers’ Corner listings, key contacts for development and design & construction, online franchise license application, summary of franchise fees, costs and other requirements, photo galleries and much more. You can also submit our online form to request more information. This site is a powerful tool for our owners to stay in tune with Hilton Garden Inn franchising.
Brand Performance Our Brand Performance team is a unique consultative field team focused on brand performance. Their primary goal is to help your hotel achieve optimum performance through activities such as sales training, revenue maximization, inventory management, and product and service evaluations. They review key business statistics regarding your hotel with you and your hotel managers, offer advice on front desk systems, suggest training solutions, and offer suggestions about issues impacting your hotel. They work to ensure Hilton Garden Inn quality standards are being met, help develop action plans using the Continuous Improvement Process, prepare for quality assurance evaluations, discuss marketing and sales progress, motivate sales staff and provide status reports.
Quality Assurance Every Hilton Garden Inn hotel is expected to meet our high standards for quality and service, as outlined in our comprehensive standards manuals. To help you protect your asset, and the value of the brand in which you’ve invested, specialists evaluate each hotel twice annually with the focus of maintaining brand integrity. Consultation on your capital replacement program is also provided by this team to ensure your property maintains a positive perception in the eyes of our guests.
Leading-EdgeTechnology In addition to an Internet-based centralized reservations system, Hilton is committed to technology in other areas, including online purchasing and more. OnQ™, our required business software and hardware system, offers integrated technology that is designed to help improve customer service, enhance operations and contribute to maximizing your marketing efforts.
Training
Prior to the hotel opening, we provide comprehensive training for owners and general managers to familiarize them with our vision. We stress the importance of direct sales to your hotel’s performance, and help establish the skills and knowledge needed to lead your team to success. We also offer workshops, interactive CD-ROMs and videos on topics such as sales, supervisory skills and product quality programs.
National Marketing and Sales
We reach guests in a variety of ways. These include national brand advertising for Hilton Garden Inn in high-profile media. We also focus on public relations, consumer direct mail and sales promotions, and intermediary marketing programs. We can book meetings and group events through Hilton Direct®, a site search service tied into other brands in the Hilton Family of Hotels. And, our system directories are one of our franchise owners’ most valued means of reaching our customers.
Why Hilton Garden Inn?
For almost 90 years, the name Hilton has been synonymous with quality, comfort and value — and the upscale mid-priced Hilton Garden Inn brand benefits from this invaluable association.
But what’s behind a name? When you franchise with Hilton, you’re joining forces with an industry giant — one whose team of experts are available to assist you with the development of your Hilton Garden Inn hotel, from site analysis to team member training and beyond.
But what’s behind a name? When you franchise with Hilton, you’re joining forces with an industry giant — one whose team of experts are available to assist you with the development of your Hilton Garden Inn hotel, from site analysis to team member training and beyond.
Are You a Good Fit for Hilton Garden Inn?
Hilton Garden Inn represents an upscale mid-priced hotel opportunity for investors. This segment is a fast-growing market in the lodging industry, and the outlook for the future is promising for both business and leisure travel. Hilton Garden Inn is recognized as the fastest-growing brand within the Hilton Family of Hotels, and we are solidly positioned for continued aggressive growth.
We are committed to Hilton Garden Inn. All of our efforts are geared toward driving loyalty for this product. The overwhelming response to Hilton Garden Inn is based upon several key factors:
We are committed to Hilton Garden Inn. All of our efforts are geared toward driving loyalty for this product. The overwhelming response to Hilton Garden Inn is based upon several key factors:
- The strength of the Hilton brand and the full power of Hilton’s customer delivery systems
- A well-designed, cost-effective product, which we believe is the best in the upscale mid-priced segment
- A strong development, technical, operations and marketing support team
- And, most important, dedicated franchisees with a strong quality orientation
