At the heart of Ace Handyman Services® lies a culture rooted in commitment, professionalism and community that not only drives its success but also distinguishes it in the highly competitive home improvement industry. Ace Handyman Services brings to life the values of the well-known and trusted Ace Hardware brand, emphasizing customer satisfaction and high-quality service delivered by incredibly skilled tradesmen.
Ace Handyman Services operates on a franchise model that has been key to its rapid growth and widespread reputation. This model empowers local owners to cultivate a close-knit environment that echoes the company’s core values while adapting to the unique needs of their communities. This flexibility has enabled the brand to maintain a consistent service standard that aligns with Ace Handyman Services’ legacy of helpfulness and reliability.
Central to the franchise’s culture is its emphasis on continuous training and professional development. Ace Handyman Services ensures that its tradesmen, often referred to as “craftsmen,” are not only skilled in a wide range of home repair tasks but also are current with the latest techniques and technologies in the industry. This commitment to excellence ensures that all franchisees and their teams are competent in delivering a variety of services, from routine maintenance to complex renovations, with precision and care.
Ace Handyman Services prides itself on its exceptional customer service. The franchise’s craftsmen are renowned for their courtesy, punctuality and cleanliness, reflecting the company’s service philosophy: “Bringing helpful to your home.” This customer-centric approach is ingrained into every job, ensuring that each client interaction is as satisfying as the last.
“Our goal is to leave our customers simply delighted each and every time they use our service,” said Founder Andy Bell, who founded the brand with his wife Colette.
The brand’s skilled tradesmen also stand out due to the comprehensive vetting process. Every craftsman undergoes a thorough background check and a detailed skills assessment before joining the team. This rigorous selection process guarantees that only the best and most trustworthy professionals wear the Ace Handyman Services uniform. Furthermore, the diversity of skills among the craftsmen means that Ace Handyman Services can confidently offer a “one call does it all” service model, which enhances the customer experience by simplifying project management and execution.
Community involvement is another pillar of the Ace Handyman Services culture. Franchises regularly engage in local initiatives and partnerships, reinforcing their commitment to the communities they serve. This engagement builds trust and establishes franchisees as more than just service providers but as contributing members of their communities.
“We have always believed: If you are fortunate enough to own a profitable business, you have a duty to find ways to volunteer and give back to your communities. We are fortunate that our franchisees have joined us in this journey,” said Colette.
The culture of Ace Handyman Services is one of professionalism, skill and community engagement. These values foster a positive working environment and ensure that customers receive the best possible service. As the franchise continues to expand, its commitment to quality, reliability and helpfulness remains steadfast, securing its place as a leader in the home improvement industry.
